Terms and Conditions

Introduction

Welcome to Cutters for Clay. These terms and conditions outline the rules and regulations for the use of Cutters for Clay’s website, located at www.cuttersforclay.co.uk. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Cutters for Clay if you do not agree to take all of the terms and conditions stated on this page.

Returns and Cancellations

Customers have the right to cancel their order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you, or a third party indicated by you, acquires physical possession of the goods. Contact us to arrange the safe return of your item. On receipt of the goods, in an unused and undamaged condition we will reimburse you for your cost of the goods. The shipping cost is not refundable, and the customer is liable for return shipping costs. A refund may not be possible if the products have been used in any way. If you have received a product from us that is faulty, please contact us to arrange for a replacement to be sent as soon as possible, or as part of your subsequent order.

You will be responsible for the direct cost of returning the goods. Goods should be returned in their original condition, with all parts and accessories, and in their original packaging where possible.

Right of Cancellation for Digital Content

In line with UK consumer protection laws, including the Consumer Contracts Regulations, you have the right to cancel your purchase of a digital product within 14 days from the day of the transaction, provided that you have not initiated the download or streaming of the product.

However, your right to cancel and obtain a refund will be lost once you commence the download or streaming of the digital content, as our service is deemed to be fully delivered at that point. By proceeding to download or stream the digital content, you expressly consent to this immediate start of the delivery and acknowledge your loss of cancellation rights.

If you encounter technical problems accessing or downloading the digital product, please inform us immediately. We will work to resolve the issue promptly. If it is determined that the issue cannot be resolved and prevents your use of the product as intended, you may be eligible for a full or partial refund.

Products

Our products, including 3D printed cutters and stamps, are not food safe and are intended for use with clay or other non-edible materials. We strive to ensure that all product descriptions on our website are accurate. However, we cannot guarantee that all descriptions are free of errors and do not warrant that product descriptions or other content is accurate, complete, current, or error-free. If a product offered by us is not as described, please return it in unused condition.

Privacy and Cookies Policy

We are committed to protecting your privacy. Our privacy policy, which sets out how we will use your information, can be found here. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

In compliance with the General Data Protection Regulation (GDPR), we collect and process personal data based on consent and necessity for the fulfillment of our contractual obligations to you. You have the right to access, correct, or delete your personal data, and to restrict or object to its processing.

Our website uses cookies to improve user experience. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our cookies policy. Detailed information about the types of cookies we use, their purposes, and how you can manage your preferences can be found in our Cookies Policy.

Intellectual Property

Unless stated otherwise, the content, layout, design, data, databases, and graphics on this website are protected by UK and other international intellectual property laws and are owned by Cutters for Clay, or its licensors. You may not use, reproduce, duplicate, copy, sell, resell, access, modify, or otherwise exploit our intellectual property without our prior written consent.

The purchase of digital products grants you a non-exclusive, non-transferable license to use the content for personal, non-commercial purposes only. You may not share, resell, distribute, or reproduce the digital content in any form.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. However, if you are accessing our website from another jurisdiction, you are responsible for compliance with local laws, if and to the extent that local laws are applicable. You agree to submit to the exclusive jurisdiction of the courts located in the UK for the resolution of any disputes.

Limitation of Liability

Cutters for Clay shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the products..

Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek a resolution by emailing mail@cuttersforclay.co.uk.

Accessibility and Inclusivity

We are committed to making our website accessible and user-friendly to all. If you have difficulty using or accessing any element of this website, please contact us and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you, consistent with applicable law.

Modifications to Terms and Conditions

We reserve the right to make changes to these terms and conditions at any time. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes.

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